During 20/21, Abri carried out 105,562 responsive repairs (22.5% emergency repairs) with 95.02% of work completed on time.
We spent £19.7m carrying out responsive repairs. Our total was £20.1m on our planned replacement programme covering planned work to heating, kitchens, bathrooms, windows, doors, roofs, electrical rewiring and fire alarms.
In December 2020, we introduced a new automated post repair survey asking for customer feedback on completed repairs to give us a greater insight into how satisfied our customers are with the last repair completed. We reported an overall satisfaction for 2020/21 of 83.1%. The automated survey is giving us a much-improved response rate with x4 more customers offering feedback.
We had in excess of 13,250 repairs that were part of the backlog relating to COVID. We completed all the backlog by January 2021, after the full response repair services resumed in September 2020.
Every year our repairs and maintenance team test and service gas supplies and appliances for our tenants across the region, as required by law. In 20/21 we serviced 21,600 properties with gas, which means all homes with gas appliances that need to be checked have a valid gas certificate. Our gas team achieved 100% gas compliance.
