The role of supported housing has been essential during the pandemic. While restrictions have been in place, we’ve seen the resilience of our customers and colleagues alike to continue supporting one another during this challenging time.
Our Help@Home team have provided 2,139 hours of support, helping our customers with everything from laundry to shopping, as well as providing a supportive ear during an isolating time. In the past year we’ve also shared more than 40,000 welfare check-ins with our customers or their support network.
Our team have done more than 1,000 hours of shopping for our customers and introduced a voucher scheme, purchasing almost £30,000 worth of vouchers. This helped residents buy their food while they were isolating.
At the same time our colleagues did everything they could to keep residents feeling busy and supported. From safely celebrating one resident’s 100th birthday, to working with partners to distribute activity packs and launch an indoor cycling project; whatever it’s been our colleague's commitment to customers hasn’t faltered.
Independent Living in numbers:
- 84.9% overall satisfaction
- 22,519 meals offered to customers
- 97% of customers supported to continue living independently
