Thank you for taking the time to read this year’s Customer Annual Report – we hope it provided some insight into what’s been achieved for our customers. While the past 12 months has certainly not been without challenge, we’ve seen communities support their neighbours to get through it together. Our colleagues have been on hand to support at every step of the way, and as we ease out of lockdown that will continue.

Delivering exceptional customer service, while prioritising the health, safety and wellbeing of our customers, is top of our agenda. And despite delays and challenges posed by the pandemic, we’re pleased to be operating a full repairs and maintenance service without any backlog.

The ideas and opinions of our customers are really important to us, so through our Resident Scrutiny Group, Voice of the Customer initiative and various other customer-led groups we’ll be listening to feedback and implementing change based on what they’ve said.

We’ll keep listening, learning and adapting to ensure we’re delivering the very best service we possibly can.

Our £15m investment in eight community investment zones with 13 key neighbourhoods across the region is really taking shape now, with customers taking the lead where they live to transform their community. We’re working closely with customers to improve health and wellbeing, increase employment and empower lives. We look forward to sharing more about this with you soon.

Lastly, but most importantly, our door is always open and we welcome anyone to get in touch with us.