Despite the difficult circumstances of the past year, we've worked hard to continue investing in our communities and support out our customers.
- 229,083 (87.86%) customer calls answered
- 83.1% overall customer satisfaction for 2020/2021
- 105,562 repairs carried out
- 100% gas compliance achieved
- 801 homes built
- 246,912 online transactions
- £15m investment in communities over five years.
- 303 people supported into employment.
- 689 people on to training.
- £4.6m in extra income secured for 2,508 households
- Supported 99% of customers to sustain their tenancies
- 1.76% end of year arrears
- 95.02% of work completed on time
- £85,000 Community Grant funding given to 89 organisations
- Leveraged £650,000 of external funding for community and employment programmes.